Resort Hotel Alex Zermatt, Zermatt ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Bodmenstrasse 12, Zermatt, Switzerland, 3920

“Nestled just a short walk from the train station, this hotel is perfectly situated to explore all that Zermatt has to offer.”view full review

Resort Hotel Alex Zermatt, rated 8.4/10 on Booking.com, features a rich blend of luxury and tradition with a focus on exceptional service. This 4-star Zermatt hotel offers a wellness area, multiple dining options, and a spacious lounge with a selection of whiskies and cigars.

Rooms & Amenities

The Resort Hotel Alex Zermatt offers spacious accommodations ranging from Classic Single Rooms to luxurious Deluxe Suites, each with a flat-screen TV and bathtub. Many rooms also have balconies, providing scenic views of the Matterhorn.

Dining & Nearby Options

Dining options include the Alex Grill, where guests can enjoy gourmet Valais cuisine, and Le Jardin, featuring a seasonal menu in a light-filled setting. Half board includes a hearty breakfast buffet and gourmet dinner selections.

Leisure & Activities

A premium wellness area includes an indoor pool, saunas, and a range of massage treatments. For active guests, the hotel offers facilities for tennis and squash, as well as access to superb hiking and skiing areas in Zermatt.

Services & Business

The hotel features flexible conference facilities, accommodating up to 150 attendees, ideal for corporate events. An experienced team provides assistance for event planning, ensuring successful gatherings in a unique alpine setting.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Budget Double Room

2 persons

22 m²

2 Single beds

Bathtub

room details

Classic Junior Suite

2 persons

36 m²

1 King-size bed

Heating

Bathtub

room details

Standard Double Room

2 persons

22 m²

1 King-size bed

Heating

Bathtub

room details

Superior Double Room

2 persons

28 m²

1 King-size bed

Heating

Bathtub

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Zermatt300 m

Airports

Sion (SIR) 76.9 km

Agno (LUG) 161.7 km

Train

Zermatt railway station200 m

Train100 m

Bus

Bus stop 11.6 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Dinners

Each evening at the hotel, we indulged in a four-course meal that surprised and delighted our taste buds. The varied menu featuring local dishes made every dinner an exciting experience. It truly felt like dining in a fine restaurant rather than just at a hotel.

Jessica Parker. United States, 2024-01-15Read full review on

Fantastic Spa Experience

I absolutely loved the spa area at the hotel. The large heated pool and jacuzzi were perfect for unwinding after a day on the slopes. The ambiance was serene, and I enjoyed the whirlpool, which provided the relaxation I needed.

Mike42. Australia, 2024-03-10Read full review on

Stunning Room Views

Our room boasted a lovely balcony with a side view of the amazing Matterhorn. It was a joy to sip my morning coffee while taking in the majestic scenery right from our room.

Sarah Mitchell. Canada, 2024-05-20Read full review on

Impressive Indoor Pool

The indoor swimming pool was one of the highlights of my stay. It was always well-maintained with just the right temperature, making it an inviting spot to swim a few laps or just relax.

Tommy87. United Kingdom, 2024-07-30Read full review on

What’s included

General

No smoking on site
Internet access
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Tennis court
Badminton
Golf course
Billiard tables
Table tennis
Squash
Sports trainer
Fishing

Guest Parking

Electric kettle

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Game room

Spa & Leisure

Seasonal indoor pool
Heated swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage

Room features

Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Mirror
Ironing facilities
Rollaway beds

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

Bodmenstrasse 12, Zermatt, Switzerland, 3920

Map view

Bodmenstrasse 12, Zermatt, Switzerland, 3920

City landmarks

Landmark

The Matterhorn

2.2 km

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.5 km

Landmark

Gorner Gorge

2.0 km

Landmark

Sunnegga

2.7 km

Ski Area

Wolli park for beginners Sunnegga

2.1 km

Theme Park

Forest Fun-Park Zermatt

1.4 km

Beach

Leisee

2.2 km

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.8 km

Garden

Ricola Herb Garden

2.0 km

Garden

Dossen Glacier Garden

3.4 km

Landmark

Zmutt Glacier

3.0 km

Landmark

Zmutt

3.0 km

Bridge

Hangebrucke

3.4 km

Landmark

Kapelle Mutt

3.0 km

Landmark

Platthorn

3.4 km

Church

Kapelle Riffelberg "Bruder Klaus"

3.6 km

Nearby

Museum

Matterhorn Museum

500 m

Cemetery

Mountaineer's Cemetery

540 m

Church

St Peter's English Church

290 m

Bridge

Photopoint Kirchbrucke bridge

530 m

Church

Parish Church of St. Mauritius

560 m

Bahnhofstrasse

Walk of Climb

400 m

Stellisee 3920 Zermatt

Stellisee

240 m

Hinterdorfstrasse 25

Hinterdorfstrasse

440 m

Hohbalmen

160 m

Castor Mountain

160 m

Murmeli Brunnen

110 m

Seilerwiesenstrasse 9

Obere Matten playground no. 1

270 m

Denner Partner

290 m

Triftbachstrasse 7

Bergfuhrerdenkmal

470 m

Restaurants

Steakhouse 'zur alten Muhle'

100 m

Bahnhofstrasse 18

Schweizerhof Kitchen

70 m

Bahnhofstrasse 5

Cheese Factory

100 m

Bahnhofstrasse 5 In Schweizerhof

China Garden

200 m

Bahnhofstrasse 18

Othmars hutte

160 m

Riedweg

Republic Zermatt

240 m

Brantschenhaus 18

Golden India

150 m

Bahnhofplatz 2

Derby

150 m

22 Bahnhofstrasse

Petit Royal Cafe

140 m

Bahnhofstrasse 7 3920 Zermatt

Gusto Matto

170 m

Bahnhofplatz 36

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 797 reviews

#42 of 107 hotels in Zermatt based on Tripadvisor

Charlie

United Kingdom, February 2025

9.0/10

Our stay at Hotel Alex was absolutely delightful! The warm, inviting atmosphere and exceptional dining experience combined with the impeccable spa facilities made for a memorable holiday. The rooms were cozy and well-equipped, perfect for unwinding after a long day on the slopes. However, I did find some areas could use a bit more attention, particularly the service during peak times, which felt a touch overwhelmed.

Rooms

9.0

The rooms were cozy and well-appointed, some even had lovely balconies for enjoying the view. Overall, they offered a comfortable retreat.

Service

7.0

While generally pleasant, the service could be hit or miss during busy periods, but the staff remains attentive and helpful.

Location

10.0

The location is unbeatable! Just a short walk to the train station and ski lifts, making it convenient for all our winter activities.

Dining

10.0

Dining was a highlight of our stay, with an impressive variety of breakfast options and gourmet dinners that truly elevated our experience.

Facilities

9.0

The spa facilities were exceptional; we loved the pool and jacuzzi. It was the perfect way to relax after skiing!

Stephen

United Kingdom, February 2025

9.2/10

I had an amazing stay at this hotel, which offered stunning views and a unique aesthetic that made it feel special. The meals included in my package were delicious, especially the evening dinners. Additionally, the spa facilities were a great way to unwind after a day of hiking. On the downside, the rooms, while spacious, could benefit from more modern updates. Overall, a fantastic experience that I can't wait to repeat.

Rooms

7.0

The room was spacious and comfortable, featuring a separate bedroom that was perfect for my son. However, it felt a little dated and could be brighter.

Service

10.0

The service was exceptional, with staff frequently checking in to make sure we were enjoying ourselves, which added a personal touch to our stay.

Location

10.0

The hotel is perfectly located just a short walk from the train station and ski lifts, making it incredibly convenient for exploring Zermatt.

Dining

9.0

The dining experience was a highlight, with a rich breakfast buffet and excellent dinner options that always impressed me.

Facilities

10.0

The spa facilities, including the pool and sauna, were top-notch and provided the perfect environment to relax after a long day outdoors.

Delicious dining options

Rooms need modern updates

Emily

United Kingdom, January 2025

9.4/10

My stay at Hotel Alex was fantastic! The cozy atmosphere and unique decor created a lovely retreat after a day on the slopes. I absolutely loved the exceptional dining experience, but I found some of the lunch options could have been more varied. The spa facilities were a highlight, offering a relaxing escape. Overall, it felt like a great value for the quality provided, especially considering the superb service and convenient location.

Rooms

9.0

The rooms were spacious with a comfortable layout, featuring a cozy seating area and a lovely balcony. They truly felt luxurious while maintaining a homely charm.

Service

10.0

The level of service was outstanding. The staff were attentive and genuinely cared about making my experience enjoyable, always checking in on dining preferences.

Location

10.0

The location is ideal, just a short walk from both the train station and the ski lifts, making it rather convenient for both skiing and exploring Zermatt.

Dining

9.0

Dining at the hotel was a delight! The variety and quality of food, particularly the dessert buffet, were exceptional, though I wished for more diverse lunch options.

Facilities

9.0

The spa facilities, including the pool and jacuzzi, were excellent. I appreciated the tranquil environment, perfect for unwinding after a busy day.

Exceptional dining experience

Limited lunch variety

Samantha

United Kingdom, December 2024

9.0/10

I had a delightful stay at Hotel Alex during our ski trip! The ambiance was vibrant and welcoming, and the location was perfect for easy access to skiing and local shops. The staff truly made a difference with their warmth and helpfulness. However, while the dining experience was enjoyable, a bit more variety in the breakfast options would have been nice. Overall, it was a fantastic getaway, and I look forward to returning.

Rooms

9.0

Our room was beautifully decorated and had an amazing view of the surrounding area, making it feel special.

Service

10.0

Service was exceptional; the staff went above and beyond to ensure we had everything we needed for a great stay.

Location

10.0

The location was incredibly convenient, just a few minutes' walk to the train station and ski lifts.

Dining

7.0

The dining experience was lovely, but I felt that the breakfast could use a bit more variety to cater to different tastes.

Facilities

9.0

The pool and spa facilities were a highlight, offering a relaxing retreat after long days on the slopes.

John

United Kingdom, November 2024

8.6/10

Hotel Alex offers a lovely stay right in the heart of Zermatt, characterized by its beautiful ambiance and spacious rooms. The dining experience is generally excellent, though prices can be on the higher side, which might catch some guests off guard. The spa facilities and the cozy bar add to the experience, but some guests might find a few service staff a bit gruff. Overall, it's a charming hotel with a family-run atmosphere that has its ups and downs.

Rooms

9.0

The room we stayed in was lovely and spacious, complete with a cozy lounge area and a balcony that provided lovely views of the mountains.

Service

7.0

The service was generally attentive, with staff making an effort to ensure guests had what they needed, although some interactions felt a bit off.

Location

10.0

The hotel's location is fantastic, just minutes from the train station and within easy reach of ski lifts, making it very accessible.

Dining

8.0

The dining options were delightful, with meals that were thoughtfully prepared, though they leaned towards the pricey side.

Facilities

9.0

The spa area with its pool, jacuzzi, and sauna provided a great way to relax after a day of exploring, contributing significantly to my enjoyment of the stay.